Our RMA Policy
All products come with a One-Year Manufacturer's limited warranty.
RMA repairs for products under a Net Optics Warranty are provided
free of charge (subject to terms of warranty).
For Net Optics products where warranty coverage has expired, we will
continue to provide complimentary technical support to guide you
through the process, but will be required to charge for shipping,
labor, and parts.
Obtaining an RMA
Once we have received your request (via phone, email, or online form),
a Technical Support representative will provide any needed assistance
and work with you to troubleshoot the issue reported. Should the problem
require returning a Net Optics product, we will issue you an RMA number.
From here, our process is simple:
Return Repair Process
- Return the unit back within 30 days, clearly marking the RMA number on the outside of the box. (Products returned to NP-Channel without a valid RMA number, will be returned at the customer's expense)
- Email us the tracking number to:
- Upon our receipt of the product, we will keep you informed about the rest of the RMA process
In certain situations (such as DOA (Dead on Arrival) products within 30 days),
NP-Channel/Net Optics may choose to advance replace the product.
Network Performance Channel GmbH
Technical Support/RMA
Ohmstrasse 10
63225 Langen
Germany
Download RMA Information
+49 6103 906-722
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